Pre-ordering an item allows you to purchase a product in advance of it coming back into stock. Below you will find key information regarding delivery across our supported European markets, cancellations, and terms for pre-orders.
Pre-Order Delivery
Pre-ordering an item means you can purchase it in advance of it coming back in stock. Full payment is required at checkout to secure your order. Please note that payments made through PayPal Pay in 3 or Klarna will begin processing immediately upon checkout, not from the dispatch date of your item.
Our pre-order services and promotions are available across France, Germany, Spain, Italy, the Netherlands, and Belgium (FR, DE, ES, IT, NL, BE). The pre-order price is an exclusive offer available only on eu.probreeze.com. Prices for the same products on third-party marketplaces, including Amazon and other retail partners, may differ from those offered on our website and are not covered by this promotion. This pre-order price represents the lowest price at which these products will be available on eu.probreeze.com prior to launch.
If an order is placed from outside these designated pre-order markets (for example, by accessing the store via a direct link), we may still process and ship your order at our discretion. However, by completing the purchase, you acknowledge and agree that your order is subject strictly to the EU pre-order terms outlined on this page, which supersede and bypass any regional pre-order terms that would otherwise apply in your local territory.
The estimated delivery date is shown on the product page and in your order confirmation email. This is an estimated date and is subject to change. Pre-order items will be dispatched as soon as stock becomes available at our European fulfillment warehouse.
Once dispatched, you will receive a shipping confirmation email with tracking information. Standard delivery across our supported markets (FR, DE, ES, IT, NL, BE) typically takes 2–5 working days depending on destination.
Pre-Order Cancellations
Pre-order items can be cancelled up until the date that stock is available. You can cancel your order using the link in your pre-order confirmation email. We cannot guarantee that the item will still be available for pre-order if you choose to place a new order at a later date.
We're unable to offer direct exchanges on pre-order items. If you'd like a different product, colour, or model, you'll need to cancel or return your order and place a new one.
Once your pre-order item has been delivered, our standard 30-day EU returns policy applies. View our Returns Policy for more information.
Pre-Order FAQs
Which countries are eligible for pre-orders?
Pre-orders are officially supported for deliveries to France, Germany, Spain, Italy, the Netherlands, and Belgium (FR, DE, ES, IT, NL, BE).
What is the exclusive pre-order price?
Our pre-order price is exclusive to eu.probreeze.com and independent of other marketplaces. It guarantees the lowest price these products will retail at on our European store for the season.
When will my payment be taken?
Full payment is required upfront at checkout to secure your order. For orders placed using PayPal Pay in 3 or Klarna, payment installment schedules start immediately upon placing the order at checkout, rather than from the date of dispatch.
What if I place an order via a direct link from outside the supported markets?
If you order via a direct link from outside our core supported markets (FR, DE, ES, IT, NL, BE), we may still fulfill and ship your order at our discretion. However, by completing your purchase, you agree that your order is governed entirely by the terms stated on eu.probreeze.com, overriding any local or regional pre-order policies applicable in your home territory.
Can I use a promotional discount code?
Promotional discount codes are not valid on pre-order items.
How long does delivery take once dispatched?
Delivery takes 2–5 working days for our supported destinations across France, Germany, Spain, Italy, the Netherlands, and Belgium.
How do I cancel my pre-order?
You can cancel your order up until stock becomes available by using the cancellation link inside your pre-order confirmation email.
Can I exchange a pre-order item for a different colour or model?
Direct exchanges are not available. You will need to cancel your order (or return it once received) and place a new order.
What warranties apply to pre-ordered items?
All Pro Breeze products purchased through pre-order come with a two (2) year Limited Warranty valid from the date of dispatch, in compliance with European Union legal guarantee regulations. This guarantee does not affect your legal Statutory Rights under national EU consumer law. You can also obtain additional coverage by purchasing the optional Pro Breeze 3-Year Extended Protection Plan.