We aim to deliver your order as efficiently and smoothly as possible.
Below you’ll find everything you need to know about delivery times, delivery options and what to do if there’s an issue with your order.
Free Standard Delivery
All orders sent within Europe come with Free Standard Delivery. The delivery time will vary depending on the shipping location.
Please allow the following number of working days for your order to arrive. All orders placed after 2:00 PM CET will be dispatched the following working day.
| Region | Delivery Times |
|---|---|
| Germany, Austria, Belgium, The Netherlands | 1-2 days |
| France, Czech Republic, Poland | 2-3 days |
| Italy, Sweden | 2-4 days |
| Spain (excluding Canary Islands) | 3-4 days |
| Portugal | 4-5 days |
Please note, we are not currently shipping to the Republic of Ireland.
Delivery Delays
We always endeavour to deliver orders within the estimated timeframe. However, on occasion, factors outside of our control, such as adverse weather conditions, significant disruption to the road network or courier delays, may impact delivery times. In these circumstances, we are unfortunately unable to accept responsibility for any delays or the impact these may have.
Please refer to your tracking information for the latest updates on your order.
Lost Packages
If you have not received your order, please contact us and our Customer Care Team will work to resolve the issue as quickly as possible.
We insure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once courier tracking confirmation is received of an order being delivered and signed for at the delivery address, our liability ceases.
Damages to Your Order
We make every effort to ensure your order is delivered in good condition; however, occasionally products can get damaged during delivery. Please inspect your order upon receipt. If you are not satisfied with the condition of your order, please contact us with photos or email us at help@probreeze.com. If you have not contacted us within 7 days of receiving damaged items, we will deem your order as accepted.
International Orders
International orders must be placed through the country-specific websites listed below. Orders placed through the EU website are only eligible for delivery within the specified EU countries above. Orders will be processed online in the local currency either via Credit / Debit card or PayPal. Please note that shipping charges for other countries may vary and users should review the specific delivery pages on those regional sites.
Returns
Faulty Item?
Contact UsNo Longer Needed?
Submit Withdrawal FormYou have the right to withdraw from your online purchase within 14 days of receipt, with a further 14 days to send the item back. If you are concerned your item is faulty, please contact us directly instead of submitting a withdrawal request.
Steps to Return Your Item:
- Initiate Your Return: Submit our Withdrawal Form or contact us. You are responsible for return shipping costs.
- Package Securely: Repackage the item securely (in original packaging where possible) to prevent damage in transit.
- Attach Return Label: Clearly address your parcel to:
One Retail Group Returns
Prologis Park I, Magazyn 3
Ul: Poznanska 16D
62-080 SADY, Poland - Keep Proof of Postage: Always obtain and retain proof of postage until your return is processed.
You are entitled to inspect the product as you would in a physical shop. A reasonable deduction may be made from your refund if the product's value has been reduced due to handling beyond what is necessary to establish its nature, characteristics, and operation.
Under our voluntary 30-day returns policy, items must be returned unused and in a resalable condition. This does not affect your statutory consumer rights or EU right of withdrawal.
Returns FAQs
If you need to get in touch about starting a return or refund, please contact us. You can also find answers to common questions regarding our return process below.
Product not working as expected?
Our Customer Care Team is knowledgeable about our products and can resolve most product-related issues quickly and efficiently.
For the quickest support, please contact our product experts using the submission form on our Contact page.
If we are unable to resolve the issue, we may replace the product with a new or refurbished unit of the same or equivalent condition, in accordance with our 2-year manufacturer’s warranty. You can find out more about the Pro Breeze Limited Warranty here.
Your statutory rights relating to faulty products are not affected by our manufacturer’s warranty.
Returns Eligibility: Can I return my item?
To exercise your statutory right of withdrawal, you must notify us within 14 days of receiving your order, then return the item within a further 14 days. Please retain proof of postage as evidence that the item was returned within the required timeframe.
You will be responsible for the direct cost of returning the item unless the product is faulty, damaged, or we have agreed to cover the cost.
Products should be returned complete and, where reasonably possible, in their original packaging. You may inspect and handle the product only as much as would reasonably be permitted in a shop to establish its nature, characteristics, and operation.
We may make a reasonable deduction from your refund where the value of the product has been reduced as a result of handling beyond what is necessary (including products that have been used excessively, damaged, or returned with missing parts).
Please note: You do not have a right to change your mind regarding certain products, such as items sealed for health protection or hygiene purposes where the seal has been broken after delivery.
Refund FAQs
If you need to get in touch about starting a return or refund, please contact us. You can also find answers to common questions regarding our refund process below.
When will I receive my refund?
Where you exercise your statutory right of withdrawal, we will refund the payments received from you.
We will issue the refund within 14 days of being informed of your decision to withdraw. However, we may withhold the refund until we have received the returned product or you have provided evidence that you have sent it back, whichever occurs first.
Refunds will be made to the original credit card, debit card or PayPal account used to place the order, unless otherwise agreed.
Once processed, please allow up to five working days for the refund to appear in your account. Processing times may vary depending on your payment provider.
Why haven't I received my refund yet?
If you have not received your refund within the timescales above, please check your account statement again.
You should then contact your card issuer or payment provider, as it may take additional time for the refund to appear after it has been processed.
If you have completed these steps and still have not received your refund, please contact us.
Why are there deductions from my original order payment within the refund?
If you are exercising your right to change your mind, we may reduce your refund to reflect any reduction in the value of the product caused by handling beyond what would reasonably be permitted in a shop.
For example, a deduction may be made if the product has been used extensively, damaged or returned with missing parts.
If we issue a refund before inspecting the returned product and subsequently find that its value has been reduced by excessive handling, you may be required to repay an appropriate amount.
Cancellations
We process orders quickly and are therefore unable to guarantee that an order can be cancelled or amended once it has been placed. We can request that the parcel is returned to sender, but this may not be possible if the order has already entered the dispatch process. If you are an EU customer and the order was placed online, you can exercise your statutory right of withdrawal using our Withdrawal Form.
Submitting the withdrawal form does not necessarily stop an order that has already been dispatched. If the parcel is delivered, you may still need to return it using the instructions above. You may also return your order under our voluntary 30-day returns policy. Unless the product is faulty, damaged or misdescribed, you will be responsible for the cost of returning it. Nothing in this policy affects your statutory consumer rights.